Quality
Quality Team
MEC's commitment to quality starts with the senior management team. The senior management team sets quality policies and allocates adequate resources to implement the Quality Management System.
Each project has a designated quality representative who reports on the system's adequacy and effectiveness on a regular basis.
Each team member in the organization is responsible to ensure that products, services and installations meet or exceed contract requirements.
Quality Policy
It is MEC policy to meet project requirements as defined by the contract documents and to adhere to corporate quality objectives.
Our Principle quality objectives are to meet or exceed owners' expectations and to eliminate rework by performing our work "right the first time." We monitor our performance against these objectives and require continual improvement.
Quality Management System
A systematic approach was used to develop and implement MEC's Quality Management System. The system covers all our business processes, from sales to warranty management, and is fully implemented on all projects regardless of size.
The Quality Management System is reviewed periodically by senior management to ensure its continuing suitability, adequacy and effectiveness. Documentation and procedures are available to all projects through an internal website.
The system is deployed in the 5 levels shown below to ensure that corporate, district and project requirements are known and understood at all levels of the organization.
- District Quality Manual
- Sets Policy for Quality
- Project Quality Plan
- Defines Gaps in Policy and Specifications
- Customized for Project
- District Manuals and Procedures
- Implements Policy and Defines Who, What, When
- Work Plans and Drawings
- Defines Tasks to be Performed
- Quality Records
- Provides Objective Evidence of Conformity
Quality Management Elements
MEC's Quality Management System is organized into 16 elements based on internationally recognized standards such as ISO 9001 and Federal Transportation Administration requirements.
- Management Responsibility
- Ensures management adequately provides resources, key personnel, infrastructure and equipment to all projects.
- Quality Management System
- Ensures the development and implementation of a Quality Management System.
- Customer Focus
- Ensures customer requirements are known and customer satisfaction is measured for improvement.
- Design Control
- Ensures the proper planning of the design process, verifies design inputs match design outputs and ensures reviews are performed at appropriate stages of the design process.
- Document Control
- Ensures all documents are the most current revision and are suitable for use.
- Purchasing
- Ensures the evaluation and selection of suppliers and subcontractors is effective and any purchased materials or services meet or exceed contract requirements.
- Product Identification and Traceability
- Ensures that products and services are identified by suitable means from receipt to final installation. If traceability is required, records of the unique identifier are maintained.
- Installation and Construction Control
- Ensures the effective planning of installation and construction processes and methods are established to monitor, measure and analyze these processes.
- Inspection and Testing
- Ensures suitable methods at appropriate stages are implemented to monitor and measure processes, products, services and installations.
- Inspection, Measuring and Test Equipment
- Ensures that testing and inspection devices are calibrated and suitable for use.
- Inspection and Testing Status
- Ensures products or services which have not been inspected or tested are prevented from use or installation.
- Non-Conformances
- Ensures that products or services which do not conform to customer requirements are prevented from use or installation.
- Corrective and Preventive Action
- Ensures actions are taken to eliminate the causes of non-conformities.
- Quality Records
- Ensures evidence of conformity to requirements are maintained.
- Quality Audits
- Ensures an objective review of processes and operations.
- Training
- Ensures that employees and subcontractors that have an effect on quality are competent.
